Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://ClientSuccessCall.com
“I want a refund.”
Are there any 4 words that strike fear in the hearts of coaches & consultants more than those?!
When a client asks for a refund, it’s normal to go through a variety of different emotions. Anger. Annoyance. Sadness. On this episode of The Client Whisperer™ Show: What To Say Wednesday, Tony explores what to say to clients when clients ask for their money back and he explores your duty as their leader to not just say yes.
There is almost always something deeper going on and Tony will walk you through the steps to uncover what the real problem is and how you can help, all while maximizing the number of clients who come back into the fold after asking for a refund. Yes! Clients can actually come back from that. In this episode, we show you what to say to make that happen.