Empowering truth time…there is no such thing as a perfect client experience. That doesn’t mean that you can’t optimize it for client success though. And in fact, that is your responsibility as a leader.
On this episode of The Client Whisperer™ Show, Tony explains why perfection isn’t required, the steps you can take to create an excellent client experience, and what to do when things go wrong.
There are 5 critical areas we need to remove friction to a client experience. If you do that, then you will be well on your way to providing legendary client service. In this episode, we dig into each and explain what you need to do to have a solid baseline and then improve when the data indicates it is necessary.
- Onboarding
- Training
- Expectations
- Overcoming Resistance
- Relationship Transition
Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://ClientSuccessCall.com
