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Tony Banta

#021: SystematicAccountability™
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#021: SystematicAccountability™

 
 
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Do you hold clients accountable?

What about team members?

What does that look like for you? Emailing to ask if they completed things. Following up and asking why tasks fell through the cracks. Getting angry that the right results aren’t happening.

Accountability is tough. Really tough. It doesn’t make it any easier that we are the most distracted, over-stimulated cohort of humans in history. 

But we’re leaders. So tough just means it is time for us to get our act together and figure out what needs to get done.

Today, on The Client Whisperer™ Show, Tony shares the secret to accountability: SystematicAccountability™. 

This is the process of creating a system, a web of interconnecting checkpoints. This makes it impossible for clients or employees to hide. It also surfaces issues so they can be solved in the light, together, without shame or procrastination.

Sound too good to be true? Check out this week’s episode and try some of it for yourself.

Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://ClientSuccessCall.com

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