What do you say to a client who says, “I’m sure process works for other clients, but I’m different.”
This is tricky territory because they might be. But the risk of you letting them onto a totally new pathway is a high one. And most of the time when clients say they’re different, what they are really saying is that they aren’t willing or ready. On this What to Say Wednesday, we look at how to tell if a client really is different, and what to say to them so they can get on the right path for their success.
Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://clientsuccesscall.com
Show Resources:
Download the Client Exception Guide: http://clientsucccessaudit.com/exception
