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#027: “This Just Isn’t Working”

#027: “This Just Isn’t Working”

What do you say when a client says “This just isn’t working ”? In this What To Say Wednesday, we explore why a client wouldn’t be getting results. It is usually because of 3 things (and each one requires a very different, specific response.) Do you have a client...

#026: “Can You Make an Exception?”

#026: “Can You Make an Exception?”

What do you say when a client says “can you make an exception?”? NO! Well maybe. But the answer is usually no. Why? Because the mere fact that a client is asking for an exception to be made is a really good indicator that they are pushing back against the system. In...

#024: “I’m different.”

#024: “I’m different.”

What do you say to a client who says, “I’m sure process works for other clients, but I’m different.” This is tricky territory because they might be. But the risk of you letting them onto a totally new pathway is a high one. And most of the time when clients say...

#023: 5 Symptoms Your Client Fulfillment Is Broken

#023: 5 Symptoms Your Client Fulfillment Is Broken

Are your fulfillment & operations working? Probably, or else you wouldn’t be still in business. But are they working as well as they should be?  This is the real question: Is it the right time to spend your time and attention optimizing your fulfillment...

#022: “That Isn’t In Alignment for Me”

#022: “That Isn’t In Alignment for Me”

What do you say, when a client says “That isn’t in alignment for me”? What a tricky question. For some of you, this question comes up all the time. For others, your clients might never think about alignment except for when their cars need to be aligned. This question...