What to Say Wednesday

For the first time ever, we’re launching a course designed to help you lead your clients to incredible results. We call it Legendary Client Leaders™ and we’re sharing the 5 documents (and a few bonus ones too) that script the exact ways you need to lead clients so...

What do you say when your client says “I need to leave (or pause) because of this coronavirus stuff.” This has been an incredibly challenging time for so many people worldwide. And it has never been more important for leaders (and especially client leaders) to step up...

What do you say when a client says “I Didn’t Have Time”? In this What To Say Wednesday, we explore what it really means when clients “don’t have time.” Spoiler alert, it is almost never because of time. When clients aren’t working on their homework, it is always...

What do you say when a client says “This just isn’t working ”? In this What To Say Wednesday, we explore why a client wouldn’t be getting results. It is usually because of 3 things (and each one requires a very different, specific response.) Do you have a client...

What do you say when a client says “can you make an exception?”? NO! Well maybe. But the answer is usually no. Why? Because the mere fact that a client is asking for an exception to be made is a really good indicator that they are pushing back against the system. In...

What do you say to a client who says, “I’m sure process works for other clients, but I’m different.” This is tricky territory because they might be. But the risk of you letting them onto a totally new pathway is a high one. And most of the time when clients say...