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Tony Banta

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#008: Your Clients Are Lying to You

#008: Your Clients Are Lying to You

And guess what?! You’re a liar too. You don’t mean to though; it’s your resistance taking over. In this episode, Tony explores what resistance really is. To figure out where this resistance comes from, we dig into the neuroscience behind decision making. Michael...

#007: “This is Really Hard”

#007: “This is Really Hard”

What do you say when a client says “this is really hard.” The bigger our goals, the greater the resistance. In this What To Say Wednesday, we dig into how to help your client overcome that objection to their own success and keep them engaged. Production for this...

#006: There is No Perfect Client Experience

#006: There is No Perfect Client Experience

Empowering truth time...there is no such thing as a perfect client experience. That doesn’t mean that you can’t optimize it for client success though. And in fact, that is your responsibility as a leader. On this episode of The Client Whisperer™ Show, Tony explains...

#005: The 5 Levels of Client Value

#005: The 5 Levels of Client Value

This episode is dedicated to one of the brightest and most brilliant coaches I’ve ever met. Laura Novakowski passed on December 5th, 2019. We honor her legacy and the thousands of lives she has transformed. On this episode of The Client Whisperer(tm) Show, Tony...

#004: “I Want a Refund”

#004: “I Want a Refund”

Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to http://ClientSuccessCall.com “I want a refund.” Are there any 4 words that strike fear in the...

#003: The 5 Metrics to Maximize Client Retention & Profit

#003: The 5 Metrics to Maximize Client Retention & Profit

Production for this episode is made possible by The Client Success System® For more information on our client fulfillment audits and to speak to one of our consultants, go to http://ClientSuccessCall.com On this teaching episode of The Client Whisperer™ Show, we...